FAQs:Frequently Asked Questions

Which areas do you service?

We are based in beautiful Monterey, California, and primarily serve the surrounding  areas including: Monterey, Carmel, Carmel-by-the-Sea, Pacific Grove and Pebble Beach.

Limited service is available in Seaside, Marina, Carmel Valley, Carmel Highlands and Big Sur, with additional travel fees based on location and travel time.

For care beyond our primary service area, contact us at book@cypresscoastcaninecare.com to explore availability and care options.

How do I schedule service?

We use Time To Pet, a pet sitting software available in both website and mobile app form, for all aspects of pet care coordination, including scheduling, invoicing, payments and communication with our staff.

Once your Time To Pet account is activated, you can schedule, update, or cancel services directly through the portal.

Will my pet professional arrive exactly at the scheduled time?

We operate on a 2-hour visit window ( a 2 PM request means arrival between 1–3 PM). This allows flexibility as daily schedules shift.

Does a 30-minute visit mean 30 full minutes outside?

Walk time begins upon exiting the Client's home. Time may be allocated as necessary for pet care tasks, behavior management, medication administration, and other approved responsibilities within the scheduled time block. A 5-minute grace period is allowed for pets that require extra time to leave the home. Any additional time beyond this grace period will be included in the scheduled walk duration in order to maintain the service schedule and get to other pups waiting for their care.

What is a New Client Consultation, and what should I expect?

A New Client Consultation is dedicated time for us to visit your home, meet you and your pets, and get to know their routines, needs, and unique personalities. It’s a great opportunity to connect with our pet care team, confirm any important details, and ensure we’re a great fit before care begins.

To reserve your appointment, a $45 non-refundable New Client Consultation fee is required, reflecting the dedicated staff time, travel, and thoughtful preparation involved.

What are your regular business hours, holiday schedule and extended hours?

Our regular business hours are 9:00 AM to 4:00 PM, Monday through Friday. Services scheduled during these hours are invoiced at our standard rates.

Additional fees apply for services requested outside of standard operating hours, last-minute bookings, medication administration, holidays, and care involving multiple pets.

Outside Normal Business Hours
Before 9 AM or after 4 PM
Walks & Drop Ins: +$10
Daytime Care: +$25

Holiday Care
Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve & New Year’s Day
Walks & Drop Ins: +$15
Daytime Care: +$30

Peak Holiday Period
December 24 through January 1
Holiday rates apply to all services

Last Minute Requests
Same day requests or requests made after 4 PM for the following day: +$10

Additional Pets
Private Walks: +$10 per additional dog
Adventure Walks: +$25 per additional dog
Daytime Care: +$45 per additional dog

These fees reflect the elevated level of care, flexibility, and dedication our team provides, along with the additional time, coordination, and attention required to ensure a consistently exceptional standard of service beyond our regular operating hours.

What is your cancellation policy?

All bookings require payment in full at the time of reservation. Because each appointment reserves dedicated time for your pet’s care and may require us to decline other requests, payments are non-refundable in the event of cancellation.

Are you insured?

Yes. We are fully bonded and insured through Pet Sitters Associates, LLC.