FAQs: Frequently Asked Questions
Which areas do you service?
We are based in beautiful Monterey, California, and typically serve the surrounding areas including: Big Sur, Carmel, Carmel-by-the-Sea, Carmel Valley, Carmel Highlands, Marina, Seaside, Pacific Grove and Pebble Beach.
Need care in another location? We’d be happy to coordinate care in additional locations that best meet your needs—just contact us at book@cypresscoastcaninecare.com.
Do you offer weekend, early morning/evening, and holiday visits?
Yes. Our normal business hours are 9:00 a.m. to 6:00 p.m. Any service requested outside of these hours is considered extended hours and may include an additional fee.
Extended Hours & Enhanced Care Fees
Walks & Drop-In Visits before 9:00 a.m. or after 6:00 p.m. : $10 flat fee
Last minute service requests (same day or after 5 pm the previous day): $8 flat fee
Pet Sitting outside normal business hours: $25 flat fee
Holiday Services: $15 flat fee
Medication Administration: $10 per administration
Additional Dog (Walks): $10 per walk
Additional Dog (Daytime Care): $45 per day
These fees are in place to ensure the reliability and continued high standard of care delivered by our dedicated team, especially beyond our standard operating hours to accommodate special requests.
What are your regular business hours and extended hours?
Our regular business hours are 9:00 AM to 6:00 PM, Monday through Sunday. Services scheduled during these hours are billed at our standard rates.
Extended hours include:
Before 9:00 AM and after 6:00 PM on weekdays and weekends
All recognized holidays
These fees reflect the premium care, flexibility, and dedication provided by our pet nanny team beyond standard operating times.
How do I schedule service?
Once your Time To Pet account is activated, you can schedule, update, or cancel services directly through the portal.
Will my pet nanny arrive exactly at the scheduled time?
We operate on a 2-hour visit window (e.g., a 2 PM request means arrival between 1–3 PM). This allows flexibility as daily schedules shift.
What is the latest we can request a service?
To ensure availability, we ask that walks be requested at least 24 hours in advance.
Do you administer medication?
Yes. A $10 fee applies to account for the additional time and care provided.
Does a 30-minute visit mean 30 full minutes outside?
Walk time begins upon exiting the Client's home. Time may be allocated as necessary for pet care tasks, behavior management, medication administration, and other approved responsibilities within the scheduled time block. A 5-minute grace period is allowed for pets that require extra time to leave the home. Any additional time beyond this grace period will be included in the scheduled walk duration in order to maintain the service schedule and get to other pups waiting for their care.
What is a meet & greet, and why is there a deposit?
A meet and greet is a dedicated time for us to visit your home, connect with your pets, and learn about their routines, needs, and unique personalities. It also gives families and pet nanny the chance to meet and ask questions before care begins.
To reserve this appointment, we require a deposit, which is credited toward your first booked service with us. Because meet and greets take time and preparation from our team, the deposit ensures that time is valued.
What is your cancellation policy?
All bookings require a 50% deposit at the time of scheduling and the remaining balance is due at the completion of care. Because each appointment reserves dedicated time for your pet’s care, and we often turn away other clients to honor that commitment, we do not offer refunds for cancellations.
We appreciate your understanding and respect for the time, reliability, and dedication our pet nannies provide.
Are you insured?
Yes. We are fully bonded and insured through Pet Sitters Associates, LLC.