FAQs:Frequently Asked Questions

Which areas do you service?

We are based in beautiful Monterey, California, and typically serve the surrounding  areas including: Big Sur, Carmel, Carmel-by-the-Sea,Carmel Valley,  Carmel Highlands, Marina, Seaside, Pacific Grove and Pebble Beach.

Need care in another location? We’d be happy to coordinate care in additional locations that best meet your needs. Just contact us at book@cypresscoastcaninecare.com.

What are your regular business hours, holiday schedule and extended hours?

Our regular business hours are 9:00 AM to 6:00 PM, Monday through Sunday. Services scheduled during these hours are invoiced at our standard rates.

Additional fees may apply for services requested outside of standard operating hours, last-minute bookings, medication administration, holidays, and care involving multiple pets.

These fees reflect the elevated level of care, flexibility, and dedication our team provides, along with the additional time, coordination, and attention required to ensure a consistently exceptional standard of service beyond our regular operating hours.

How do I schedule service?

We use Time To Pet, a pet sitting software available in both website and mobile app form, for all aspects of pet care coordination, including scheduling, invoicing, payments and communication with our staff.

Once your Time To Pet account is activated, you can schedule, update, or cancel services directly through the portal.

Will my pet nanny arrive exactly at the scheduled time?

We operate on a 2-hour visit window ( a 2 PM request means arrival between 1–3 PM). This allows flexibility as daily schedules shift.

What is the latest we can request a service?

To ensure availability, we ask that walks be requested at least 24 hours in advance.

Does a 30-minute visit mean 30 full minutes outside?

Walk time begins upon exiting the Client's home. Time may be allocated as necessary for pet care tasks, behavior management, medication administration, and other approved responsibilities within the scheduled time block. A 5-minute grace period is allowed for pets that require extra time to leave the home. Any additional time beyond this grace period will be included in the scheduled walk duration in order to maintain the service schedule and get to other pups waiting for their care.

What is a meet and greet, and what should I expect?

A meet and greet is a dedicated time for us to visit your home, connect with your pets, and learn about their routines, needs, and unique personalities. It also gives families and our pet nanny the chance to meet, ask questions, and make sure we’re a great fit before care begins.

To reserve your appointment, a $35 non-refundable meet-and-greet fee is required, reflecting the dedicated staff time, travel, and thoughtful preparation involved.

What is your cancellation policy?

All bookings require 100% payment at the time of booking. Because each appointment reserves dedicated time for your pet’s care, and we often turn away other clients to honor that commitment. We do not offer refunds for cancellations.

We appreciate your understanding and respect for the time, reliability, and dedication our pet nannies provide.

Are you insured?

Yes. We are fully bonded and insured through Pet Sitters Associates, LLC.