FAQs: Frequently Asked Questions

Which areas do you service?

We are based in beautiful Monterey, California, and typically serve the surrounding  areas including: Big Sur, Carmel, Carmel-by-the-Sea, Carmel Valley,  Carmel Highlands, Marina, Seaside, Pacific Grove and Pebble Beach.

Need care in another location? We’d be happy to coordinate care in additional locations that best meet your needs—just contact us at book@cypresscoastcaninecare.com.

Do you offer weekend, early morning/evening, and holiday visits?

Yes! Visits scheduled before 9 AM or after 6 PM incur an $8 fee, as do all last minute weekend services (Saturday and Sunday). Additionally, visits requested on holidays will include a holiday service fee of $15.

These special-timing appointments are arranged based on your needs and our availability to ensure your pet receives exceptional care whenever you need it.

What are your regular business hours and extended hours?

Our regular business hours are 9:00 AM to 6:00 PM, Monday through Friday. Services scheduled during these hours are billed at our standard rates.

Extended hours include:

  • Before 9:00 AM and after 6:00 PM on weekdays

  • All last minute weekend requests (Saturday and Sunday)

  • All recognized holidays

Services during extended hours incur additional fees:

Premium Hours Walks & Visits (Before 9am / After 6pm): +$8

  • Last-Minute Walks: +$8 (Requests confirmed after 5pm the day before or same-day bookings)

  • Holiday Services: +$15

  • Hourly extended care during daytime hours outside regular business hours: $25 per hour

These fees reflect the premium care, flexibility, and dedication provided by our pet nanny team beyond standard operating times.

How do I schedule services?

New clients can email us at: book@cypresscoastcaninecare.com.
Once your Time To Pet account is activated, you can schedule, update, or cancel services directly through the portal.

Will my pet nanny arrive exactly at the scheduled time?

We operate on a 2-hour visit window (e.g., a 2 PM request means arrival between 1–3 PM). This allows flexibility as daily schedules shift.

For puppies or pets with multiple daily visits, we schedule within a 1-hour window.

What is the latest we can request a walk?

To ensure availability with your Primary Pet Nanny, we ask that walks be requested at least 24 hours in advance.

We understand things come up—and are happy to accommodate last-minute requests whenever possible. While your Primary Pet Nanny may not always be available, another trusted team member will step in.

A Last-Minute Request Fee of $8 applies to any booking made after 5 PM the day prior or same-day bookings to your desired date.

Do you administer medication?

Yes. Standard medications are included in the visit time at no extra cost. For advanced medication needs—like injections or complex applications—a $8 fee applies to account for the additional time and care provided by your pet nanny.

Does a 30-minute visit mean 30 full minutes outside?

The walk officially begins when we leave your home. If your pup is shy or needs time to warm up, our pet nannies may spend a few moments building trust before starting the walk—ensuring your dog still receives their full walk experience.

Do you offer service packages?

Yes! Clients booking 4 or more services per week qualify for exclusive package rates. Email us at book@cypresscoastcaninecare.com to learn more.

What is your cancellation policy?

All bookings must be paid in full at the time of scheduling, and we do not offer refunds for any cancellations.
This policy is in place because we reserve that time specifically for your pet’s care, turning away other clients to honor your booking.

We appreciate your understanding and respect for our pet nannies’ time and dedication.

Are you insured?

Yes. We are fully insured and bonded through Pet Sitters Associates, LLC.