Services Cancelation Policy

100% Deposit is required to be paid by the client at the time of booking in order to reserve each service.

Cypress Coast Canine Care LLC reserves the right to charge a cancellation fee of 100% of the scheduled services canceled with less than 48 hours notice prior to the scheduled service.

Cypress Coast Canine Care LLC reserves the right to charge a cancellation fee of 50% of the scheduled services canceled with less than 14 calendar days notice prior to the scheduled service. 

Remaining balances post cancellation fees are remitted as account credit to the client’s Time to Pet account to be used within 30 days following initial disbursement of credit.

Please note: Our staff members reserve full dates in their schedule for booked services. Due to this significant time reservation, we need to ensure our team members are compensated for the reservation of their time if services are canceled.

When services are canceled, our staff members will be paid respectively for their reserved time. Canceling 7-14 days before the service provides us with an opportunity to potentially fill that slot in the assigned staff member’s schedule and to accommodate services on our waitlist. It also allows the our staff to plan their week and expected income accordingly.